Support & Maintenance Services
Maintenance & Support Services Model
- • Backend (DB with API)
- • Backend Admin panel
- • Mobile apps
- • Frontend webapp
You can pick the following services:
This means regardless of our internal teammates (developers/managers)
changes - we'll always hand over your project to our actual team members. And, let's say, in 10 years while having the maintenance contract with this clause active - we'll be aware of your project, its modules and functionality.
(Datadog) and acting each time we receive a notification from a
monitoring system. This is useful when the project is live. You/us should be aware of when the app goes offline and the reason for this (example: hosting providers could go offline). If we need additional engineer hours, you'll be told about this during the discovery.
If needed - we can reserve the hours amount and bill with a standard rate
2-3 hours/week usually more than enough for the product support if no change requests being discussed.
- for backend/API/DB.
Project recovery (manual): on-demand.
We recommend doing this for each platform (backend/frontend/mobile)
each 3-4 months. Some use cases when it's required:
- Checking all programming languages, their frameworks, libraries, and tools used - whether a new version is available. Update if needed.
- Checking the latest iOS version available, update an app, and release a new version so the latest iOS will be supported.
- The same for all of the platforms.
- Short regression test after changes being made.
- Adding new functionality not supported by the current codebase
- Improving performance and scalability.
- Speed optimization.
- etc.
Frequently Asked Questions
What are website maintenance and support services?
Website maintenance and support services ensure that your website remains updated, secure, and functioning optimally. These services typically include regular updates, security checks, bug fixes, and technical support to handle any issues that arise.
What does a support maintenance company offer for WordPress sites?
A support maintenance company offering WordPress support and maintenance services provides specialized care for WordPress websites, including theme and plugin updates, security enhancements, performance optimization, and troubleshooting.
How do IT support and maintenance services benefit a business?
IT support and maintenance services ensure that a company’s IT infrastructure operates smoothly and efficiently. These services include hardware and software support, network management, data backup and recovery, and proactive maintenance to prevent downtime.
Can you describe application maintenance and support services?
Application maintenance and support services involve regular updates, performance monitoring, bug fixing, and user support for software applications. These services are essential to ensure applications remain effective and secure over time.
What are software maintenance and support services?
Software maintenance and support services focus on the upkeep and continuous improvement of software systems. This includes correcting defects, updating features, ensuring compatibility with other systems, and providing technical support.
Why should a business consider outsourcing software maintenance and support services?
Outsourcing software maintenance and support services can provide businesses with expert support without the overhead of an in-house team. This allows access to specialized skills, reduces costs, and improves service quality, especially for complex software environments.
What do mobile app support and maintenance services include?
Mobile app support and maintenance services cover a range of activities designed to ensure mobile applications remain functional, relevant, and competitive. These services include updating content, improving user interfaces, fixing bugs, and enhancing security features.
What differentiates software application support and maintenance services from others?
Software application support and maintenance services are specifically tailored to address the unique challenges of software lifecycle management. This includes handling software upgrades, compatibility issues, security patches, and providing user support to ensure optimal software performance.
How does a company benefit from app maintenance and support services?
App maintenance and support services ensure that applications continue to meet user needs and function properly as technologies evolve. These services help extend the life of an app, improve user satisfaction, and reduce long-term costs by preventing major failures.
Why choose us as your software application support and maintenance company?
Choosing us as your software application support and maintenance company ensures that you receive professional, reliable, and efficient service. Our team is equipped with the knowledge and tools to maintain the highest standards of software performance and security, tailored to your specific business needs.
- Latest mobile OS versions
- Security updates
- New Functionality by Phone manufacturers (finger print scanning, camera features changes, face detection etc.)
- Hardware configuration changes and app scaling
- Bug search
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