CRM/ERP
Web
Logistics
Movewheels: Custom CRM built for a car shipping company
A customer relationships management system that serves as a connection tool between the people who want to order car shipment across the USA and the managers who arrange the deals. Inbuilt telephoning and other marketing features encourage more sales and faster deal closures.
Similar Project Aproximate Budget: $20k-$50k
Customer
Head of the Department
Background
Movewheels is a car shipping company that has been on the US market for over a decade. The customer came to us after the successful implementation of another project some time ago and because of our expertise in CRM development (see a crm for isp). The goal was to automate the processes for managers and motivate them while cutting costs on SMS and phone calls.
Solution
We developed a CRM system with the VoIP integration with the custom interface that is suitable for all the employees. The system also allows for the monitoring of financial flow and motivating the staff by visualizing the current status of managers’ performance.
Business Tasks We Have Solved
Emailing module with the flexible templates and a built-in VoIP save up money and reduce the troubles with the 3-rd party providers.
See Our WorksAutoquoting eliminates the need for managers to calculate and contact leads about the shipment cost.
See Our WorksAll the information about the phone calls and any messages is available to the respective manager at any time.
See Our WorksGot a Business Task to Solve?
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Featured Modules
Autoquoting
This module automatically sends the estimated price for shipping services when all the necessary data has been inserted. This optimizes the workflow.VoIP integration
This feature supports regular and 3-party calls, redirecting, voice mail, SMS, and call logs. All you need for successful and efficient management and negotiations.Emailing Campaigns
Flexible email templates are set up to ensure effective communication with the leads and customers.Money-in
This financial management module serves as a motivating tool. It provides managers with information about their efficiency and calculates the amount of money they have earned.
Other modules
- Lead distribution
- Online payments
- Distance measurements
Core Technologies Used
PHP, Laravel, MySQL, Websockets, Redis, Node js
Third-Party Integrations
Twilio, Paypal, Authorize, google distance matrix API, Mapquest, Elasticsearch, Mailgun
Results
The CRM system managed to cut costs on phone calls and messages and eliminate the troubles associated with the usage of external communication methods. Sales managers have received a convenient lead distribution and multiple tools to serve their customers: from conference calls and redirecting calls to mailshots and adjustable follow-ups.
3-5 months of development for a similar project
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