Admin Panel
The admin panel syncs with CRM workflows and helps teams manage promotions, discounts, and new store additions with minimal manual effort.
Kopiika
Loyalty program software development services for retail customer engagement
We built a web and mobile loyalty ecosystem for a supermarket chain, combining CRM-connected promotions, digital loyalty cards, and personalized customer experiences.
Category:Retail & E-commerce
Development time:6 months + long-term support
Budget range:$50,000-$100,000
Background and solution
A growing retail chain needed to compete in a highly active market by launching a modern loyalty program and strengthening customer retention.
We built a synchronized web and mobile platform integrated with CRM systems, enabling personalized offers, bonus visibility, and streamlined campaign management.
Featured modules
The platform combines loyalty management, customer communication, and operational automation for retail teams.
Customer Feedback
Shoppers can leave store feedback with text, photos, and videos, while teams collect actionable insight for service improvement.
Bonus Status Tracking
Users always see up-to-date loyalty bonus balances in personal accounts, which improves trust and ongoing engagement.
Other modules
Nearest store finderRoute plotting to storesManual loyalty card registrationPlanned purchasesPurchase historySocial network authorizationPersonal loyalty barcode
Technology stack and integrations
Core technologies
PHP (Laravel)Angular 6MySQLAndroid SDKiOS SDK
Third-party integrations
CRM-BPM-OnlineGoogle Maps
Results
The loyalty platform helped the retail chain improve customer retention and market responsiveness while reducing manual operational effort.
- ~1,000 app downloads in the first 1.5 months
- Higher loyalty and recurring engagement across channels
- 6 months delivery with 5 years ongoing maintenance
FAQ about loyalty program app development
Practical answers for retail teams planning loyalty software and mobile app rollout.
Loyalty program software development services include customer accounts, points and bonus tracking, personalized offers, CRM integrations, and admin tools for campaign management.
Need loyalty program software development services?
Share your retail goals, and we will design a practical roadmap for your loyalty platform and mobile apps.
Or call us directly:+1 888-438-4988